@maxheadroom step one: stop buying new MS Windows-dependent software. Step two: stop outsourcing all the interesting work, save it for people working for the organisation. Step three: start bringing in external IT experts from private industry to act as mentors for staff and help them raise their game in context of specific projects. Step four: fund development of sector-wide open source apps, with strong consultation with actual users, empower staff.
@maxheadroom that's just off the top of my head. Also, ensure that all software procurement requires that any proprietary apps are compliant with relevant open standards. If there are no open standards, gov't should fund development of them with industry/public service teams, in collaboration with similar orgs internationally. Raise profile of the role within gov't. Oh, and remove the current batch of decision makers & replace with periodic multi-vendor + local tech staff/user rep teams.
A private run Mastodon server. Feel free to sign up for an account.